- Shipping & Returns
Shipping & Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates.
For shipping within Australia we use Express Post. Please allow 3 - 5 working days to receive your order.
For shipping outside of Australia we use International Registered Post. Please allow 7 – 10 days to receive your order.
All orders may be delayed due to hot weather and heat waves. No deliveries are shipped on Fridays to ensure chocolates are not stored in hot warehouses or depots over the weekend.
You may return items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.